Security Tips

  • Use a strong password that uses a combination of upper and lowercase characters, numbers and symbols. It should be different to passwords you use elsewhere.
  • Make sure your email account is secure. Use a strong password that you don't use anywhere else, review your security settings and enable two-factor authentication.
  • Review your Approved Devices regularly. You will need to enter a six-digit confirmation code (sent to your email address) when logging in from a new device.
  • Never share your password with anyone, even with us.

I think someone has accessed my account

  1. Ensure your email account is secure and enable two-factor authentication.
  2. Change your password or request a password reset email.
  3. Remove devices that you do not recognise.
  4. Contact us as soon as you can to let us know.